Home » Service Cloud

Service Cloud

Create a unified service experience with SAP Service Cloud

1. Purpose of Service Cloud

To explain the service cloud we would like you to know the benefits of service cloud they are: –

2. Intelligent scaling

Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to scale your business quickly.

3. Optimized services

Utilize the power of machine learning to optimize examination and assignment of incoming service tickets.

4. Automated fact-finding

Learn from both historical interactions and transactional records to automate answers more intelligently and productively.

5. Self-service options

Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.

Types of Service Cloud:

  • Customer Service
  • Field Service